SHIPPING AND RETURNS
When your order is placed, you will receive an order confirmation email from 1.618 Paris and the brand will then be notified. Once your order has been accepted and processed by the brand, they will then send you a shipping confirmation, with tracking information and estimated arrival date.
If the product you're ordered is available (delays of out of stocks are displayed directly on the product pages) it will be shipped directly from the brand within 2 business days, or on the next business day for orders made over the weekend or bank holidays.
All shipping charges will be displayed at checkout but they might not include extra custom/import taxes, depending on where you are located and the country the brand is shipping from. 1.618 Paris cannot be held responsible for customs clearance delays, extra fees, or failed payment approval.
Delivery information (cost and timing) is particular to each brand and can be found on each product page as well as on your order confirmation email.
Most brands ship internationally but some products might not be available to purchase in every country. Please refer to the information provided by each brand on the product pages. You will not be able to complete checkout if the seller does not ship to your country.
Returns and refunds
All brands accept product returns but refer to each product page to see the brand’s shipping and return policy. You will have a maximum of 14 days from receipt of products to return them and it is safer to do so with a tracking number to check that the brand has received your package.
Contact the brand to let them know that you would like to return your order for a refund or exchange: contact information can be found on the shipping invoice or on the website.
Returned products should be unworn, unused, undamaged and unopened with all tags and seals attached and the original packaging.
If the product is faulty or wrong, you can contact the brand to receive a full refund. In this case, shipping costs may also be refunded depending on the brand’s own terms and conditions.
Please note that for product purchases, you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).
Once your return has been received and processed by the brand, your refund for the product value will be issued via the original payment method and you will receive a notification by email including the timing in which the payment should be received. Sales taxes paid at checkout will be refunded. Delivery costs and any other costs are not refunded.
If you want to exchange a product, you will need to return the original product to the brand and order a new one on the website.